Refund Policy

1 Refund Eligibility Criteria

Your satisfaction matters to us, and we've structured our refund policy to be fair and transparent. You may be eligible for a refund under specific circumstances that we've carefully outlined below.

• Service cancellation requested within 14 days of initial consultation
• Technical setup failure on our end that prevents system functionality
• Failure to deliver agreed-upon automation features as documented
• Billing errors or duplicate charges processed incorrectly
• Service discontinuation due to unforeseen business circumstances

We evaluate each refund request individually, considering the specific circumstances and the stage of service completion. Our team reviews all requests within 3-5 business days to ensure fair treatment.

2 Refund Process & Timeline

When you decide to request a refund, we've made the process straightforward and transparent. Here's what happens once you submit your refund request to our team.

First, contact our support team at contact@miralunent.com with your refund request details. Include your service agreement reference, the reason for your refund request, and any relevant documentation that supports your case.

Our team will acknowledge your request within 24 hours and begin the review process. We'll assess your situation against our eligibility criteria and may contact you for additional information if needed.

Once approved, refunds are processed back to your original payment method within 5-10 business days. You'll receive a confirmation email with the refund details and tracking information.

3 Payment Methods & Processing

We accept various payment methods and ensure that refunds are processed back through the same channel you used for your original payment whenever possible.

• Credit card refunds processed within 5-7 business days
• Bank transfer refunds completed within 7-10 business days
• PayPal refunds typically processed within 3-5 business days
• Digital wallet refunds vary by provider (3-10 business days)

Processing times may vary depending on your financial institution's policies. We'll provide you with a refund confirmation number that you can use to track the transaction with your bank or payment provider if needed.

4 Partial Refunds & Service Completion

Sometimes refund situations aren't black and white. When you've received partial service delivery, we calculate refunds based on the completed work and remaining deliverables.

For automation setups that are partially complete, we assess the value delivered against the total service cost. This includes consultation time, system analysis, partial configuration, and any documentation provided.

Partial refunds are calculated fairly, considering the resources invested and the benefit you've already received. We'll always explain our calculation clearly before processing any partial refund.

5 Non-Refundable Services

While we strive to be flexible, certain services cannot be refunded once delivered due to their nature and the resources involved in their completion.

• Completed automation setups that are functioning as agreed
• Custom integrations that have been successfully implemented
• Consultation services where advice has been fully delivered
• Training sessions that have been completed
• Third-party software licenses purchased on your behalf

Before starting any work, we'll clearly communicate which aspects of your service will become non-refundable upon completion, ensuring you understand exactly what you're agreeing to.